Job Title: PCA Assistant & Receptionist
Pay: $15.00 – $18.00 per hour
Job Type: Full-Time
Location: In-Person | Orlando Florida
Job Summary
A growing healthcare agency providing Personal Care Assistance (PCA) services is seeking a dependable and organized PCA Assistant & Receptionist to support daily office operations. This role combines front-desk reception, caregiver scheduling, Medicaid documentation tracking, and administrative support.
The ideal candidate has experience in home health, Medicaid-funded services, or healthcare administration and thrives in a fast-paced office environment while maintaining strong attention to detail and compliance standards.
Key Responsibilities
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Answer and route incoming phone calls in a professional manner
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Greet clients, caregivers, and visitors and provide front-desk support
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Maintain a clean, organized, and professional reception area
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Schedule PCA caregivers according to approved Plans of Care (POC)
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Manage caregiver call-outs and coordinate coverage adjustments
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Maintain accurate caregiver and client scheduling records
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Communicate schedule updates to caregivers and families
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Track and follow up on missing or expired caregiver documentation
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Maintain records in compliance with HIPAA guidelines
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Assist with client intake packets and referral processing
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Prepare reports for outstanding documentation and compliance tracking
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Notify management of authorization gaps or compliance concerns
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Support internal audits and quality assurance reviews
Qualifications
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High school diploma or equivalent required
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Experience in home health, PCA, APD, or Medicaid services preferred
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Knowledge of Florida Medicaid requirements strongly preferred
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Strong organizational and multitasking abilities
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Excellent verbal and written communication skills
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Proficiency with office systems, scheduling software, and general computer applications
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Ability to handle confidential information in a HIPAA-compliant manner
Language Requirement
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Bilingual: Spanish and English required
Work Environment
This position is in-person and supports daily administrative operations in a busy healthcare office dedicated to providing quality care and services to the community.